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We take great pride in our reputation for quality and excellent value. We are confident that you will be absolutely thrilled with your jewelry, designer clothing & designer handbag from sndgems.com, but if you decide for any reason that it is not right for you, you can return it to us within 30 days from the date of shipment for a no-hassle refund or replacement (shipping charges are not refundable). Correctly personalized items cannot be returned for a refund. All original paperwork and documents must also be included. Returned items must be received in their original packaging and in perfect condition. Designer clothes and designer handbags should be returned unused and with all original tags. Returned items without a Return Authorization Code will not be accepted.


First, you must call 1-800-871-1066 to receive your Return Authorization Code. Please click here for the online return request form. Return requests can be processed on our website. Returned items without a Return Authorization Code as well will not be accepted. Any items received by us after 30 days will be returned back to the sender. All original paperwork and documents must also be included. Designer clothes and designer handbags should be returned unused and with all original tags. Also for security reasons, please do not write "sndgems.com" or any other words that would identify the package as containing jewelry. Please send the package to: SND, 54W 47th Street #4R, New York, NY 10036.


Once we receive your return item (within 30 days of shipment date and received back date) and verify the condition of your return item ( Designer clothes and designer handbags should be returned unused and with all original tags), we will issue a credit for your full purchase price to the same account/credit/charge card you used to make the original purchase excluding shipping and handling charges. A credit will be issued as soon as we receive your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. Please call your credit card issuer to verify credit posting. If you still do not see the credit, please call us at 800-871-1066. Items received as a gift will be reimbursed by check issued within 30 days.

Returns Exchanges

If you decide for any reason that it is not right for you, you can return it to us within 30 days from the date of shipment for a no-hassle refund or replacement.

 

Mailing Returns

We will accept packages returned via UPS, Federal Express, and the United States Postal Service.

 

Return Insurance

If you do not insure the package, you will be responsible should any loss or damage occur.

 

Product Inspection

Sndgems.com Online Jewelry Store offers Authentic Jewelry with Genuine Gemstones, Certified Diamonds and Real Metals. Read More. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. We can only process your request after our expert, inspects the returned item.