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Order Assistance

We have provided links here which will allow you to track status of your order; modify your order; check status of returned item(s); and track your packages once they have been shipped from us. Our toll free telephone is 800-871-1066; our toll free fax is 800-610-7770; our regular telephone is 1-614-921-9024; and our regular fax is 614-921-9037.

Order Confirmation

If you've provided us with a valid email address when you order, you will get an e-mail which confirms your order and provide you an aproximate ship date. You can request order confirmation if you have not received a confirmation of an order you placed on our website due to e-mail or some other problems. To request order confirmation Click Here.

Return Status

You can request information (check out if we received it back or not) on an item you returned to us. Please allow 1-2 billing cycles for your credit to appear on your credit card. Please send the merchandise prepaid and insured for the full purchase price against loss in transit via a trackable carrier, such as USPS, UPS or Federal Express. To check status Click Here.

Modifications

You can modify your order like request for change in size or length of item ordered or request for engraving and so on ...... to modify your order Click Here.

Order Status

You can check the progress/status of your order. Some items on our website can be shipped in a day and some items take 14 working days. To check progress of your order Click Here.

Shipping Status

You can track the status of your shipment once we have shipped your order. For fedex visit fedex.com; United States Post Office visit usps.com; and UPS visit ups.com. To request a tracking number Click Here.

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